Making an exchange or return?

Scroll down to read common questions

How it Works

Select the items to return or exchange

Confirm your refund or exchange

Send it off when you can

Common Returns Questions

Does Honeylove cover the cost of shipping for returns?

When returning your item(s) we will issue you with a pre-paid return label. Simply print it out and send your product back. The return shipping cost is deducted from your return total. 

Can I return or exchange my products?

We accept returns or exchanges of unworn items (trying on over undies for fit is ok) returned in the original packaging, with tags attached within 60 days of purchase. Please note that any initial shipping costs are non-refundable.

How soon will I get my refund?

We will issue your refund within 4 business days of receiving your return and will confirm via email once this is done. The refunded amount should be available on your original payment method within 7-10 business days.

What items are non-refundable?

We cannot accept a return if your item arrives worn, or if your package is lost when you ship it back to us, so please take care.

What if I'm outside the U.S.?

We will accept returns/exchanges from outside the U.S. and issue a refund or send the exchange once we receive the item. For more information fill and submit this form.

Still have questions?

Contact us here or search for answer in our FAQ

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